If you received a text message, call or email providing you with a One-time Passcode (OTP) to access your online account, but you have not tried to log in, it is possible that someone else has attempted to and knows your username and password. Since you have Two Factor Authentication on your online account, they won’t be able to sign in unless they have access to where the OTP was sent (your mobile phone, landline or email account). Without the OTP they will not be granted access.
If you have received a message that you were no expecting please call us on, 0345 300 2585 if you are calling from within UK or 0044 1268 44 7405 if you are calling from overseas.